Privacy Policy

‍Effective: June 15, 2024

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At Wayin AI (along with our affiliates, “we”, “our”, or “us”), we respect your privacy and are dedicated to safeguarding any information we collect from or about you. This Privacy Policy outlines our practices regarding the Personal Information we gather from or about you when you use our website, applications, and services (collectively “Services”). This Privacy Policy does not cover content that we process on behalf of customers using our business offerings, such as our API. Our handling of that data is governed by our customer agreements that cover access to and use of those offerings.

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1. Personal information we collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal information you provide: We collect Personal Information when you create an account to use our Services or when you communicate with us in the following ways:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”), along with metadata associated with the Input. We may use input that you provide to improve our services, such as training and enhancing the models that power our Services. We may also disclose input to our vendors who assist us provide the Services.
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
• Social Media Information: We have pages on social media sites like Facebook, Twitter, YouTube, LinkedIn, Instagram and Medium. When you interact with our social media pages, we will collect Personal Information that you choose to provide to us, such as your contact details (collectively, “Social Information”). Additionally, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys, or when you provide information to establish your identity (collectively, “Other Information You Provide”)

Personal information we receive automatically from your use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

• Log Data: Information that your browser or device automatically sends when you use our Services. This includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: We may automatically collect information about your use of the Services, such as the types of content you view or engage with, the features you use, and the actions you take. This also includes your time zone, country, dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: This includes the name of the device, operating system, device identifiers, and browser you are using. The information collected may depend on the type of device you use and its settings.
• Cookies: We use cookies to operate and administer our Services and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all cookies, or notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may sometimes preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies(opens in a new window).
• Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

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2. How we use personal information

We may use Personal Information for the following purposes:

• To provide, administer, maintain, and/or analyze the Services;
• To enhance our Services and conduct research;
• To communicate with you, including sending information about our Services and events;
• To develop new programs and services;
• To prevent fraud, criminal activity, or misuse of our Services, and to protect the security of our IT systems, architecture, and networks;
• To facilitate business transfers; and
• To comply with legal obligations and processes, and to protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or other third parties.

Aggregated or de-identified information. We may aggregate or de-identify Personal Information so that it can no longer be used to identify you. We use this information to analyze the effectiveness of our Services, improve and add features, conduct research, and for other similar purposes. Additionally, we may periodically analyze the general behavior and characteristics of our Service users and share aggregated information, such as general user statistics, with third parties. We may also publish or make this aggregated information generally available. We collect aggregated information through the Services, cookies, and other means described in this Privacy Policy. We will maintain and use de-identified information in an anonymous or de-identified form and will not attempt to reidentify it unless required by law.

As noted above, we may use Content you provide us to enhance our Services.

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3. Disclosure of personal information

In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by law:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers. These parties will access, process, or store Personal Information only as needed to perform their duties to us, following our instructions.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed during the diligence process to counterparties and others assisting with the Transaction. It may also be transferred to a successor or affiliate as part of the Transaction along with other assets.
• Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, at our sole discretion, that there is a violation of our terms, policies, or the law, (iv) to detect or prevent fraud or other illegal activity, (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with us. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
• Business Account Administrators: When you join a team or business account, the administrators of that account may access and control your account. Additionally, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to enable you to be added to their business account.
• Other Users and Third Parties You Share Information With: Certain features allow you to display or share information with other users or third parties. For example, you may share AI conversations or generated content with other users via shared links or social media. Be sure you trust any user or third party with whom you share information.

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4. Your rights

Depending on your location, you may have certain statutory rights regarding your Personal Information. For example, you may have the right to:

• Access your Personal Information and information relating to how it is processed.
• Delete your Personal Information from our records.
• Rectify or update your Personal Information.
• Transfer your Personal Information to a third party (right to data portability).
• Restrict how we process your Personal Information.
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
• Object to how we process your Personal Information.
• Lodge a complaint with your local data protection authority.

To submit a request to exercise any of the foregoing rights, please contact us at contact@wayin.ai.

A note about accuracy: Services based on AI generate responses by reading a user’s request and predicting the words most likely to appear next. In some cases, the predicted words may not be factually accurate. Therefore, you should not rely on the factual accuracy of the output from our models. If you notice that the Services output contains factually inaccurate information about you and you would like us to correct it, you may submit a correction request through contact@wayin.ai. Due to the technical complexity of how our models work, we may not be able to correct the inaccuracy in every instance. In such cases, you may request that we remove your Personal Information from the Services output by contacting us at contact@wayin.ai.

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5. Additional U.S. state disclosures

The following table provides additional information about the categories of Personal Information we collect and how we disclose that information. You can read more about the Personal Information we collect in the section “Personal Information We Collect” above, how we use Personal Information in “How We Use Personal Information” above, and how we retain Personal Information in “Security and Retention” below.